Shipping

Early Access & Shipping Process At VALENT, we understand that many customers have had negative experiences with online brands, particularly on social media platforms like Instagram, Facebook. & Tik-tok where companies fail to fulfill orders as promised. We want to assure you that VALENT is different—we stand by our commitment to delivering your order on time, every time.

1. Our Order Process

We believe in keeping you informed every step of the way. Here’s what to expect after placing an order with VALENT:

  1. Order Confirmation: Once your order is placed, you’ll receive an email confirmation with all your order details, including an estimated ship date.

  2. Production Update: Once production has concluded, we’ll send you another email letting you know that your order is nearing completion and to expect a shipping email soon.

  3. Shipping Notification: As soon as your order ships, you’ll receive a tracking number so you can follow your package’s journey.

  4. Follow-Up Email: After your order has arrived, we’ll send a follow-up email to check in, ensure everything arrived as expected, and see how you’re enjoying your new VALENT piece.

2. Our Shipping Guarantee

  • ALL ORDERS FROM OUR DAPPLE TEE COLLECTION WILL BEGIN SHIPPING April 21st EXACTLY 2 WEEKS FROM our site closure on april 7. If for any reason we are unable to fulfill this promise, You are eligible for a full refund—no questions asked.

3. Early Access Timeline

  • All Early-Access orders are collected within a set timeframe before production begins.

  • Once the pre-order window closes, we begin production. This process typically takes 2 weeks.

  • After production, each order is inspected for quality before being packaged and prepared for shipping.

4. Order Fulfillment & Shipping

  • Orders will begin shipping as soon as production is complete.

  • Customers will receive an email with tracking information once their order has been shipped.

  • Shipping times vary depending on location and chosen shipping method at checkout.

5. Our Money-Back Guarantee

  • We understand the frustration of waiting endlessly for an order. That’s why we promise that if your order hasn’t SHIPPED WITHIN THAT 2 WEEK TIMEFRAME you are entitled to a full refund.

  • No hidden fees, no fine print—just a commitment to transparency and trust. If you ever have concerns about your order status, feel free to reach out, and we’ll ensure you’re taken care of.

5. Estimated Delivery Times

  • Domestic Orders: 3-5 business days ONE SHIPPED.

6. Order Changes & Cancellations

  • Since EARLY ACCESS-orders are made-to-order, WE CANNOT GUARANTEE cancellations or modifications ONE YOUR ORDER HAS BEEN SUBMITTED

7. Lost or Delayed Packages

  • Once an order has shipped, VALENT is not responsible for lost, stolen, or delayed packages.

  • If your order is lost in transit, please contact the shipping carrier for assistance.

8. Returns & Exchanges

  • Due to the nature of pre-orders, we do not accept returns unless the item is defective or incorrect.

  • If you receive a defective or incorrect item, please contact us within 14 DAYS of delivery for resolution.

We value your trust and are committed to ensuring a smooth and transparent shopping experience. If you have any questions or concerns, please reach out to us at SUPPORT@VALENT777.COM